Golden Software’s technical support is free to registered users of Golden Software products. Our technical support staff is trained to help you find answers to your questions quickly and accurately. We are happy to answer any of your questions about any of our products, both before and after your purchase. We also welcome suggestions for improvements to our software and encourage you to contact us with any ideas you may have for adding new features and capabilities to our programs. To allow us to support all customers equitably, an individual user’s daily support time may be limited.
Technical support is available Monday through Friday 8:00 AM to 5:00 PM Mountain Time, excluding major United States holidays. We respond to technical questions received by phone, email, and fax within one business day. When contacting us with your question, please have the following information available:
Your Voxler version number, found with the Help | About Voxler command
The operating system you are using (Windows XP, Vista, 7, 8, or higher)
The steps you took prior to experiencing your problem
The exact wording of the first error message (if any) that appeared
If you encounter problems with Voxler, you are welcome to send an email message to Golden Software using the Help | Feedback | Problem Report command or by sending an email to firstname.lastname@example.org. Report the steps you perform when the problem occurs and include the full text of any error messages that are displayed. You are welcome to attach a .ZIP file (10 MB maximum) containing the .VOXB file and other files that illustrate the problem. Contact technical support for other arrangements if you have very large zipped attachments to send.
If you cannot find the answer to your question in the online help, the frequently asked questions, the knowledge base, or in our support forums, please do not hesitate to contact us:
Web: www.goldensoftware.com (includes FAQs, knowledge base, support forum, training videos, newsletters, downloads, and more!)
Mail: Golden Software, LLC, 809 14th Street, Golden, Colorado, 80401-1866, USA
Frequently Asked Questions